Frequently Asked Questions

Do you ship overseas? No, we ship only within the UK.


What should I do if I have forgotten my login and password? Login is an e-mail address that you have registered with. To retrieve your password click here.


Where do you ship? We ship only within the United Kingdom. Please note that we do NOT ship to P.O. Boxes.


How do you ship? We send items via Royal Mail, Parcel Force and courier service. You should receive your items within 5 working days from dispatching.


How much is shipping? Shipping is carefully calculated for every order individually, depending on the size, weight and the type of goods. The price for shipping will be displayed in Checkout.


How long would it take until I receive my items? You should receive your items within 5 working days from dispatching. It takes up to 48 hours until we dispatch orders. We need this time to check the proper functionality of products (e.g. fps and gear check). If some extra service is included in the order, this time may be prolonged up to 5 working days. In unlikely event that you will not receive your products within 5 working days after dispatching of the goods, please contact us on 077 6262 4545 or


How do I pay? We accept credit card, debit card, PayPal and bank transfer. Please note that we do not accept personal checks.


What happens if the delivered product is faulty or something is missing? In the unlikely event that your new purchase is faulty please contact us immediately at and let us know your problem. If applicable, a replacement product will be dispatched to you. However, please be aware that we will replace your item only after the originally purchased goods are returned with the original invoice and are checked and confirmed to be faulty by our technicians.


Can anybody buy an Airsoft gun? No, to be able to own an Airsoft gun you have to be 18+ years of age. For full information please click on Legal Info section.


I am new to Airsoft. Can you give me some tips? We have provided a short Beginner´s Guide on our website where you can learn everything you need to start with airsoft. Please, read full article in Beginners section.


Can you paint my gun? No, we do not provide a Two-Tone Service as we think that Tokyo Marui platform is just too good to be two-toned. Also we plan to provide camo paint and hydro dip in the future.


What guarantees are offered? Please, for full details read section Conditions of the Warranty in Delivery & Returns.


Where can I read about Privacy Policy? Please, for full details read section Privacy Policy in Terms & Conditions.


Do you buy or sell second-hand guns? No, not at the moment. If we change this company policy, we will make a notice on the Home page.


Can BBs be reused? You should never reuse BBs. Deformations on used BBs can result in ruining your gun.


Can you upgrade my gun? Yes, it is one of the CAMO workshop services. For further information click here.


How can I convert Joules to FPS and vice versa? Joules measures the energy of a BB as it is fired and impacted upon its target. Joules accounts for both the speed and weight of the BB to calculated total energy of impact. Velocity, or Feet Per Second (FPS) as it is usually referred to, simply measures the speed of the BB without taking into account its weight. If you know the Joules rating of your gun and want to calculate the equivalent FPS, you will need to use a standard mathematical formulate to make the conversion.


Do you wholesale? No. You can find special offers and discounts in Super Deals.


How should I contact you if I have any questions? The best way to contact us is by using Contact Us section or